Your browser is not Javascript enable or you have turn it off. We recommend you to activate for better security reasonApple iTunes deleted customer's bought movies without refund - FlatpanelsHD

Apple iTunes deleted customer's bought movies without refund

14 Sep 2018 | Rasmus Larsen |

A common fear about digital ownership has come to pass for one customer who found that three bought movies were missing from his iTunes library. Apple has refused to refund him. However, there are unanswered questions.

Update: Apple has sent out a statement: Apple responds in case of missing iTunes movies

Apple iTunes can delete movies

Apple iTunes is upgrading your movies to 4K HDR and Dolby Atmos free of charge but the movie store can also delete movies from your library without warning. That is the dark side of digital “ownership”.

Twitter user Anders da Silva has one such experience to report. He has shared two emails from Apple iTunes customer support, documenting how iTunes has deleted three of his movies due to the content provider having removed these movies from the Canadian store. The studio in question and the titles of the movies are not known.

When Anders asked for a refund, Apple refused. The company is instead offering rental credit for iTunes movies, adding that iTunes is merely “a store front that gives content provider a platform or a place to sell their items”. Apple referred to the terms and conditions but regardless of the legal texts, iTunes uses the term ‘buy’ as opposed to ‘rent’ or ‘license’ when approaching consumers. His tweets have since gone viral.

In the wake of this case, several users have pointed out that a significant portion of their bought 4K movies over the last couple of days have been downgraded to HD resolution on iTunes . However, this appears to be a glitch ahead of the Dolby Atmos roll-out on Monday. While maintaining our iTunes list of movies, we have noticed several movies being downgraded to HD temporarily – usually for 1-7 days – only to reappear shortly after in 4K HDR – and sometimes Dolby Atmos. Some of the latest examples include Predator, Die Hard, and Pan.

Unanswered questions

At this time, we only have the information that was shared on twitter, so exact details are not clear. Yesterday, FlatpanelsHD reached out to Anders da Silva but has not heard back. Apple has not responded to our request for comment either.

In the past, there have been several cases of movies or content disappearing permanently or temporarily from the iTunes store but content usually remains available in users’ libraries. For example, FlatpanelsHD purchased some Pixar Shorts for testing purposes way back in 2011. These are no longer available on iTunes but we can still stream and download them from our iTunes account. In parts of Europe, Apple also stopped selling the extended versions of The Lords of the Rings but these movies remain available in users’ libraries.

So why have Anders’ movies disappeared entirely? Only Apple knows and the company remains silent. We will update this article if we receive a response.

- Source: twitter

Latest news

Kodi 19

Kodi 19 released with support for tvOS (Apple TV), AV1, Dolby Vision, more

26 Feb 2021 | Rasmus Larsen |
IMDb TV for Android TV

Amazon Music and IMDb TV now available on Android TV, Google TV

26 Feb 2021 | Rasmus Larsen |
Google TV - Basic TV

Google TV can be set up as a 'Dumb TV'

25 Feb 2021 | Rasmus Larsen |

Paramount+ launches March 4 with series & movies in up to 4K Dolby Vision

25 Feb 2021 | Rasmus Larsen |
Amazon Luna

Amazon Luna game streaming is now in open beta on FireTV

24 Feb 2021 | Rasmus Larsen |
Samsung TVs

Samsung tops global TV market for 15th consecutive year

24 Feb 2021 | Rasmus Larsen |
Sony PS VR

Sony confirms development of 'next-generation VR system' for PS5

24 Feb 2021 | Rasmus Larsen |
Powered by webOS TV

LG says that over 20 TV makers will be using its webOS platform

24 Feb 2021 | Rasmus Larsen |