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Samsung Blu-ray players have stopped working out of the blue

22 Jun 2020 | Rasmus Larsen |

Owners of Samsung Blu-ray and Home Cinema devices are reporting that their players have suddenly and mysteriously stopped working since last week. Samsung is looking into the issue.

Out of the blue

Last week, Samsung owners started reporting that Blu-ray players, for no apparent reason, started going into a reboot loop. Others are reporting that players are shutting down or have become unresponsive. The issue appears to be widespread as evidenced by this 100-page thread on Samsung Community and elsewhere on reddit, AV forums, and social media. It appears to affect Samsung Blu-ray players and Samsung Home Cinema systems in the US and Europe, including models like BD-J5100, BD-J5500, BD-J5700, BD-J5900, HT-J4500, HT-J5500, and BD-JM57. The 'J' models were launched in 2015 before UHD Blu-ray was introduced.
It is unclear what the root of the issue is. Some have speculated that it is due to a firmware update, but that is unlikely as most of these devices have been discontinued and are no longer receiving updates. It is more likely to be related to an expired security certificate. It is a very unfortunate situation that highlights one of the pitfalls of modern disc players. Even if you own movies on discs, the player may stop working due to factors out of your control.

Samsung BD-J5100 Blu-ray

Samsung BD-J5100 is amongst the affected models

The company has yet to issue a formal statement on the matter but Samsung support is telling affected owners that it is looking into the issue and that it will post an update later. - "We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information," said Samsung support. - Source: Samsung community, reddit via ZDNet



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