The streaming service had already lost Dolby Vision and 3D support, but has now also removed 4K and HDR10, meaning its Premium tier no longer delivers the quality it promises.
Disney+ downgraded its picture quality again in mid-June for subscribers in many European countries, removing support for Dolby Vision and 3D.
Now, 4K and HDR10 have also been stripped away. Several Flatpanels readers have alerted to the fact, and users in several European countries are reporting the same issue around the web.
- "Following a recent court ruling affecting the technology we use to deliver 4K UHD and HDR, we have temporarily removed support for 4K UHD and HDR on Disney+," The Walt Disney Company Nordic & Baltic confirmed to Flatpanels. "We are disappointed and share our customers' frustration. We are working hard to restore support as quickly as possible."
Premium without premium features
When Disney+ removed Dolby Vision in June, subscribers could still stream movies and series in 4K with HDR10. However, with 4K and HDR10 now gone as well, Premium subscribers are paying for features they are simply no longer receiving.
Disney has not commented on when support is expected to return, nor whether customers paying for the more expensive Premium tier will receive any form of compensation for losing the UHD features included with their subscription.
The company has not disclosed the specific details behind the court ruling affecting 4K and HDR10. However, the earlier downgrade in June stemmed from a decision by the Unified Patent Court (UPC) in Europe in a patent dispute involving US-based technology company InterDigital.
