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Many Samsung Smart TVs to lose remote control app support

08 Apr 2020 | Rasmus Larsen |

Samsung Smart TVs from 2011 to 2015 will lose remote control app support as the company is phasing out its 'Smart View' app in October 2020 in favor of the SmartThings app. 

End of life for Smart View

Samsung introduced Smart View in 2011 as a remote control app for Smart TVs. The app also allowed a user to beam photos and videos from a mobile device onto the TV, start TV apps, and use Art Mode on Samsung's first The Frame TV. In a service announcement, Samsung said that the Smart View app for Android and iOS will no longer be supported from October 5, 2020. - "Unfortunately, Smart View app will no longer be supported from Oct. 5, 2020. Please note, if you delete Smart View app from your mobile device, you will not be able to download it again. You can continue to use Smart View app unless you delete the app." Already downloaded apps will continue to launch but you will not be able to download it again on current or new devices. Multiple users are also complaining about the app no longer working as intended.

Samsung Smart View app

Samsung refers users to the more recent SmartThings app that includes many of the same features. The app is available for free for Android and iOS. However, the SmartThings app works only with Smart TVs from 2016 or later, leaving many Samsung TV owners without remote control app support. - "For models over K5500 in 2016, M5500 in 2017, and The Frame, you can enjoy a new mobile and TV experience by installing the Samsung SmartThings app from Google Play Store, Samsung Galaxy Store, and Apple App Store," the company added. In 2017, Sony made a similar decision by removing core functionality from its TV SideView app. The full announcement from Samsung is included below.

End of service announcement

Samsung TVs losing remote control app support: 2011: LED D7000 and above, PDP D8000 and above. 2012: LED ES7500 and above, PDP E8000 and above. 2013: LED F4500 and above, PDP F5500 and above. 2014: H4500, H5500 and above 2015: J4500, J5500 and above.

End of Service Announcement for Smart View app (Oct. 5, 2020) "Dear Samsung Smart View app users, Thank you for using Samsung Smart View app. Unfortunately, Smart View app will no longer be supported from Oct. 5, 2020. Please note, if you delete Smart View app from your mobile device, you will not be able to download it again. You can continue to use Smart View app unless you delete the app. For models over K5500 in 2016, M5500 in 2017*, and The Frame, you can enjoy a new mobile and TV experience by installing the Samsung SmartThings app from Google Play Store, Samsung Galaxy Store, and Apple App Store. Thank you for your support and understanding. Sincerely, The Samsung Smart View App Service Team * The Samsung SmartThings app is not supported for the models listed in the countries specified below. For some models, service may be limited in some countries, according to the operating policy. - 2016 K6300/6000 - South Korea, North America - 2017 M6100 - Argentina, Brazil - M6103/6000 - All countries"



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