10 Aug 2014, 11:01
I have been a life-long Philips customer and after going back and forth between Samsung and Philips, I purchased the 55 inch 8008 model.
Generally, I am extremely happy with the screen and the tv and its features. I have set it up using the settings in your review, in particular I set the Picture Profile to ISF Night.
However, whilst watching movies in the dark with dark scenes, I have noticed extreme backlight bleeding to the point where I do not enjoy the film or the scene.
The set is only a few months old so I called Philips who picked it up for investigation. However, I currently live and work in Moscow and the customer service that I received is dreadful. They claim that they took it to a service center who undertook tests (they won't tell me what type of testing) and the tests showed that the tv is fine. I pushed back but they told me that I have to receive the tv back and then resubmit it again under warranty and they will take it a second/different repair center for investigation.
I have identified that the bleeding is only evidence when I switch the profile to ISF Day or Night. I have attached some photos showing the bleed.
Is this normal/acceptable bleed or is it a sign of a fault tv? I would appreciate any feedback as I am at my wit's end and I have hit a wall with Philips Russia.
backlight 3.jpg (593.25 KiB) Viewed 13583 times
backlight 2.jpg (655.07 KiB) Viewed 13583 times
backlight 1.jpg (547.06 KiB) Viewed 13583 times