9 questions Samsung about privacy policies
Our questions and Samsung’s answers are found below in full form. Tomorrow we will share some thoughts on what we can learn from a case like this and several other cases regarding privacy on Smart TVs.
Who specifically is the third party / third parties? How many third parties are involved? Samsung is working with Nuance a service provider that turns voice into text. (Samsung adds that there is only one third party, Nuance)
Can Samsung specify how, and what people's private data is used for by Nuance? Voice data is sent to Nuance only when the user press the activation button on the remote control and make search requests, and the transmitted data may be used for evaluation and improvement of the Voice Recognition feature.
How long is private data stored at the third party? The only time voice data is provided to a third party during a search. At that time, the voice data is sent to a server, which searches for the requested content then returns the desired content to the TV. The data is deleted shortly after the question is answered.
Is the collected data used for advertisement or contextual purposes? Your voice data is not sold to a third party; it is merely used to process the request made for content.
"Hi TV" or the touch of a remote button activates the listening mode. My understanding is that speech then is recorded and transmitted. Is this correct? If an individual uses a microphone embedded in TV instead of a remote control, the command cannot be transmitted to a server. 'Hi TV' command can be operated only with a microphone embedded in TV, and 'Hi TV' command can be recognized without a network connection. Accordingly, 'Hi TV' command cannot be transmitted to a server. Users can turn off the 'Hi TV' command if they want to.
In addition to the recordings, what is sent forth - IP address, MAC address, information entered into the TV or something else? For the purpose of processing users’ search requests, device identifiers are transmitted along with voice data.
Can Samsung share an example of a data package that is transmitted? Samsung does not want to provide an example of a data package.
”Certain Nuance Products require you to enter Speech Data in order to use and derive the benefits of the particular product. These Nuance Products collect and process the Speech Data you input into the Nuance Products. Nuance or third parties acting under the direction of Nuance, pursuant to confidentiality agreements, use the Speech Data to develop, tune, enhance, and improve Nuance services and products. Nuance will not use the contents of any Speech Data provided to us through your use of Nuance Products for any purpose except as set forth above. "Speech Data" means the audio files, associated text and transcriptions and log files provided by you hereunder or generated in connection with Nuance Products. Speech Data may include Personal Information.
Nuance Affiliates, Vendors and Suppliers: Nuance works with many affiliated third parties, vendors, distributors, and suppliers. To the extent it is necessary for these groups to provide their products and services to us and provide products and services you have requested, these third parties may have access to or process your Personal Information. Nuance may also sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website or Application information. These transfers of aggregate statistics do not involve Personal Information or data”.